Cancellation policy

Order Changes and Cancellations

Customers must carefully review all styles, quantities, sizes, colors, artwork, labels, packaging, and specifications before approving an order.

Changes requested before production begins may be accepted at the discretion of Silue™.

Once production has begun:

• the order may not be cancelled without written approval from Silue™

• changes may not be possible

• additional charges may apply

• production timelines may be extended

• payments may become non-refundable to the extent that materials, labor, customization, or production costs have already been incurred

Any approved modification must be documented in writing.