FAQ
Does Silue offer retail or direct branded garments?
No. Silue focuses exclusively on white label solutions for professional partners.
Who is the white label program for?
Our program is designed for surgeons, clinics, med spas, recovery centers, distributors, and related businesses.
Can I offer garments under my clinic’s name?
Yes. Our white label model allows you to offer post-surgical garments under your own brand identity.
Do you offer competitive pricing for partners?
Yes. We aim to combine excellent quality with pricing that supports long-term business growth.
Is there a minimum order?
Yes. For most products, the minimum is 12 units per size and color. Minimums may vary by style and are shown on each product page.
How long will it take to receive my order?
Production and order preparation typically take 3 to 4 weeks. You will receive email updates on your order status.
How do payments work?
We require a 50% prepayment before production begins. The remaining 50% balance is due once your order has shipped and been received.
What payment methods do you accept?
We accept most major payment methods available. Contact us for specific options.
Can we customize our packaging?
Yes. Custom bags and labels are available at an additional cost.
Is custom packaging included in product pricing?
No. Custom packaging is priced separately and is not included in the product prices shown.
Do you accept returns?
Because we manufacture based on your needs, we do not accept returns unless there is a manufacturing defect.
How do I request a return for a defective item?
Please email sales@wearesilue.com within 72 hours of receiving your order.